RETURNS & EXCHANGES
At Bare Strength, we hope you love every piece you order. We understand that sometimes the fit isn't quite right or you may simply change your mind. Please read our return conditions below before submitting a return.
CHANGE OF MIND
Full-priced items can be returned within 14 days of receiving your order for a refund, exchange or store credit, provided the item meets our Return Conditions below.
Customers are responsible for arranging and paying for return shipping for change-of-mind returns and exchanges. We recommend using a tracked shipping service and keeping your tracking information until your return has been processed.
Original shipping costs are non-refundable for change-of-mind returns.
Until your return has been received by Bare Strength, the item remains your responsibility.
RETURN CONDITIONS
For a change-of-mind return or exchange to be accepted, all items must be in their original, re-sellable condition and meet the following conditions:
- Items must be unworn and unwashed, with all original tags attached and returned in their original packaging.
- Items must be free from makeup, fake tan, deodorant, perfume, body odour, washing products or other fragrances.
- Items must be free from marks, stains, glitter, pet hair or any other signs of wear.
Please take care when trying on your Bare Strength pieces. Items that do not meet these conditions may not be accepted and may be returned to you.
Please ensure your return is packaged securely to prevent damage while in transit.
These conditions apply to change-of-mind returns and exchanges only and do not limit your rights in relation to faulty products under the Australian Consumer Law.
EXCHANGES
We offer one exchange per item for a different size and/or colour within 14 days of receiving your order, provided the item meets our Return Conditions above.
Customers are responsible for arranging and paying for the postage required to return the original item to Bare Strength.
Once your return has been received, inspected and approved, Bare Strength will cover the cost of shipping your approved one-time exchange back to you.
Exchanges are subject to stock availability. Items cannot be held while we wait for your return, so we recommend sending your return promptly.
If your requested size or colour is no longer available, we'll contact you to arrange an alternative, store credit or refund.
The one-exchange limit applies to change-of-mind exchanges only and does not limit your rights under the Australian Consumer Law.
STORE CREDIT
If you choose store credit, it will be issued once your return has been received, inspected and approved.
Store credit will be issued for the value paid for the returned item(s), excluding any original shipping charges, and can be used towards a future Bare Strength purchase.
Your store credit details will be sent electronically to the email address associated with your order.
REFUNDS
If you choose a refund for an eligible change-of-mind return, it will be processed once your return has been received, inspected and approved.
Approved refunds will be issued to your original payment method. Original shipping costs are non-refundable for change-of-mind returns.
Please allow approximately 5–10 business days for the funds to appear in your account after we process your refund. Timing may vary depending on your bank or payment provider.
FAULTY, DAMAGED OR INCORRECT ITEMS
Every Bare Strength piece undergoes a quality check before being dispatched.
If you believe you've received an item that is faulty, damaged or different from what you ordered, please contact contact@barestrength.com.au with your order number and clear photos or a short video showing the issue.
We may ask you to return the item so we can assess the issue.
If an item does not meet a consumer guarantee under the Australian Consumer Law, we'll provide the remedy you're entitled to based on the nature of the issue.
For a major problem, you are entitled to choose between a refund or replacement. For a minor problem, Bare Strength is entitled to provide an appropriate remedy in accordance with the Australian Consumer Law.
For items that can easily be posted, you may initially be required to return the item. If the item is confirmed to have a problem, Bare Strength will reimburse any reasonable return postage costs you have paid. Please keep your postage receipt.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
WHEN A CHANGE-OF-MIND RETURN DOES NOT APPLY
Our change-of-mind return policy does not cover:
- Normal wear and tear resulting from use.
- Incorrect size or colour selection outside the return and exchange conditions outlined above.
- Damage caused by wearing an incorrect size.
- Damage caused by misuse or improper handling.
- Damage caused by failure to follow the product care instructions.
- Items that have been worn, washed, altered or damaged after delivery.
- Items that do not meet our Return Conditions.
- Change of mind or personal preference outside the return conditions outlined in this policy.
These exclusions apply to our change-of-mind policy only and do not exclude or limit any rights you may have under the Australian Consumer Law. Consumer guarantees may still apply where goods fail to meet applicable standards, including acceptable quality or matching their description.
FINAL SALE ITEMS
Items clearly marked as Final Sale are not eligible for change-of-mind returns, exchanges or store credit.
This does not affect any rights you may have under the Australian Consumer Law if an item is faulty or otherwise fails to meet a consumer guarantee.
HOW TO START A RETURN OR EXCHANGE
To start a return or exchange, email contact@barestrength.com.au with:
- Your order number
- The item(s) you'd like to return
- Whether you'd like a refund, exchange or store credit
- For an exchange, the size and/or colour you would like
- Your reason for returning the item
If you're contacting us about a faulty, damaged or incorrect item, please also include clear photos or a short video showing the issue.
Our team will respond within 2–5 business days with return instructions and the appropriate Bare Strength return address.
For an approved change-of-mind return or exchange, you will need to arrange and pay for postage to the return address provided. We recommend using tracked postage and keeping your tracking information.
Please do not send your return before contacting us.
NEED HELP?
If you have any questions about a return, exchange or your order, please contact us at contact@barestrength.com.au. We're always happy to help.
