FAQ
Can I change or cancel my order?
If you need to make a change to your order, please contact us at contact@barestrength.com.au as soon as possible. We'll do our best to help, however once your order has been processed or dispatched, we may be unable to make changes or cancellations.
I entered the wrong shipping address. What should I do?
Please contact us as soon as possible with your order number and correct shipping details. If your order hasn't yet been dispatched, we'll do our best to update the address. We cannot guarantee changes once an order has been processed or shipped.
Can I return my order?
Yes. Full-priced items can be returned within 14 days of receiving your order for a refund, exchange or store credit, provided they meet our return conditions. To view the full returns policy please click here.
Who pays for return shipping?
For change-of-mind returns and size exchanges, customers are responsible for the cost of returning their item to Bare Strength.
For approved size exchanges, Bare Strength will cover the cost of sending the replacement item back to you.
What if my item is faulty or incorrect?
Please email contact@barestrength.com.au with your order number and photos of the issue. We'll assess the issue and work with you to provide an appropriate resolution in accordance with Australian Consumer Law.
For our full conditions, please see our Returns & Exchanges page.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your Australia Post tracking details.
Where does Bare Strength ship?
Bare Strength currently ships within Australia. We're working towards bringing Bare Strength to more locations in the future.
How long will my order take to arrive?
Please allow 1-2 business days for your order to be processed and dispatched. Once dispatched, estimated Australia Post delivery times are approximately 3+ business days for Standard Shipping and 1–3 business days for Express Shipping.
Delivery times are estimates and may vary depending on your location and Australia Post's network.
Do you offer free shipping?
Yes. We offer free standard shipping on Australian orders over $150 AUD.
What happens during launch or sale periods?
We may experience higher order volumes during launches and promotional periods, which can result in slightly longer processing times. Our team will always work to have your order packed and dispatched as quickly as possible.
How do I know which size to order?
Please refer to the size guide on each product page before ordering. You'll also find model sizing and fit information within our product descriptions to help you choose your size.
How should I care for my Bare Strength pieces?
Please follow the care instructions provided on the garment label and individual product page. Proper care will help keep your Bare Strength pieces looking and performing their best.
Will sold out items be restocked?
Selected styles, sizes and colours may be restocked. Keep an eye on our socials and sign up to the Bare Strength VIP List to be the first to hear about restocks and future drops.
Where can I find Bare Strength?
Bare Strength is an Australian activewear brand available exclusively online.
How can I contact Bare Strength?
For all enquiries, email contact@barestrength.com.au. We aim to respond within 2-3 business days, with slightly longer response times possible during launches, sales and public holidays.